Terms / Conditions
CHILLI London
Consumer Terms & Conditions
The terms that apply when purchasing CHILLI products online.
Products and availability
Products are offered subject to availability. Stock may change and we may withdraw a product before an order is accepted.
Product descriptions
We take reasonable care to describe and photograph products accurately. Screen settings may affect how colours appear, and natural or textured materials may show minor variation.
Prices
Prices are shown in pounds sterling. The total shown before purchase includes the selected delivery charge. International duties, taxes or import charges remain the customer’s responsibility unless otherwise stated at checkout.
Orders
Submitting an order is an offer to buy. A contract is formed only when the order is accepted. We may decline or cancel an order where an item is unavailable, information is incorrect, or fraud is suspected.
Payment
Payment is taken only through payment methods that are enabled and displayed at checkout. An order is not treated as paid until the payment provider confirms payment.
Delivery
Delivery estimates are not guarantees. We will use reasonable care to meet the stated timeframe and will contact you if a material delay becomes known.
Returns and cancellation
For eligible online purchases, notify CHILLI within 14 days of receiving the order if you wish to cancel, then return the item within the applicable return period. Return postage is paid by the customer unless the item is faulty, damaged or incorrectly supplied.
Faulty goods
Contact hello@chillilondon.co if goods are faulty, damaged or incorrectly supplied. These terms do not exclude or limit statutory consumer rights.
Refunds
Approved refunds are made to the original payment method. Lawful deductions may be made where an item has been handled beyond what is reasonably necessary to inspect it.
Sale items and gifts
Sale items are eligible for return under the same conditions. A promotional free gift must also be returned in its original condition; where permitted by law, its value may be deducted if it is not returned.
Customer responsibility
Customers must provide accurate order and delivery information and follow product care and safety guidance.
Contact
For questions about these terms or an order, email hello@chillilondon.co.