Privacy & Cookie Policies

How CHILLI handles personal information and essential website cookies.

Information we collect

We collect information you provide when placing an order or contacting us, such as your name, email address, telephone number, delivery and billing addresses, order details and messages.

How we use it

We use personal information to process and deliver orders, provide customer service, manage returns, prevent fraud, maintain records and meet legal obligations.

Payments

Payment information is handled by an enabled payment provider when checkout is available. CHILLI does not ask you to send card details by email.

Sharing and retention

We share information only with service providers needed to operate the website, fulfil orders and comply with law. We retain information only as long as reasonably necessary for those purposes.

Your rights

Depending on applicable law, you may ask to access, correct or delete your personal information, restrict or object to its use, or request a portable copy. Contact hello@chillilondon.co.

Cookies

The website may use cookies that are necessary for core functions such as maintaining your bag and keeping the site secure. Google Analytics, Meta Pixel and TikTok Pixel are not currently configured, so this policy does not claim that they are in use.

Changes and contact

This policy may be updated when services or legal requirements change. For privacy or cookie questions, email hello@chillilondon.co.